Are You a Victim of Package Theft? Here's What to Do
Porch piracy is more than a nuisance — it’s an epidemic. Over 260 million packages were stolen in the U.S. last year alone. If you’ve fallen victim, we’re here to help. This guide covers exactly what to do if your package is stolen, how to get reimbursed, and how to prevent it from happening again.
Step 1: Confirm the Theft and Check All Possibilities
Before assuming your package was stolen, take these steps:
Look around your property: Porch, side doors, garages, planters — packages sometimes get tucked away.
Ask neighbors: A neighbor may have accepted it for you.
Check tracking info: Review the delivery status using your tracking number.
Review security footage: If you have a smart doorbell or camera, check for any footage of the delivery or theft.
Step 2: Report the Theft to the Delivery Company
Contact the relevant carrier for help:
Amazon: File a claim in your order history. Many customers receive replacements within 24–48 hours.
FedEx/UPS/USPS: Provide your tracking number. They may launch an investigation or offer limited reimbursement.
Helpful links:
Step 3: File a Police Report
If you have video evidence or your package was of significant value, file a police report. It can be useful for:
Credit card purchase protection
Shipping company reimbursement
Insurance claims
Tracking down repeat offenders in your neighborhood
Step 4: Request Reimbursement
There are several ways to recover your loss:
Seller/Retailer: Many companies will issue a refund or resend your package.
Credit Card Company: Some cards offer purchase protection — check with your issuer to submit a claim.
How to Prevent Package Theft in the Future
The best way to fight porch piracy is through prevention:
Delivery Instructions: Ask for signature confirmation or schedule delivery times.
Amazon Lockers: Secure, convenient alternatives for package pickup.
Package Boxes: Install a lockable box to hide packages from plain sight.
Visible Cameras: Just the sight of one can deter thieves — Kangaroo offers affordable indoor and outdoor options.
Smart Home Security System: Get alerts for deliveries, motion detection, and live footage from your phone.
Kangaroo Has Your Back: Cam Protect & Complete Protect
Kangaroo's Cam Protect and Complete Protect plans go beyond package theft, offering reimbursement for a wide range of incidents:
Real Kangaroo Reimbursements (2024):
Highest Payout: $1000 for a stolen item
Common Claims: Damaged electronics, stolen clothing, broken windows, flood damage, and more.
Latest Claims (April): Security equipment damage, car damage, stolen clothing, flooding, tech repairs, and more.
Important Note: While these are actual Kangaroo reimbursements, individual coverage and eligibility depend on your specific plan and the circumstances of the incident.
Cam Protect: With this plan, you're eligible for up to $250 per year in theft and damage reimbursement (up to $125 per claim).
Complete Protect: Upgrade for $1000 per year in theft and damage reimbursement. Submit up to two claims ($500 each) annually.
How to File a Claim with Kangaroo
Filing a theft or damage claim through the Kangaroo app is quick and simple. Plus, Kangaroo's team helps guide you through the process.
Kangaroo: More Than Security, We Offer Solutions
Don't let unexpected events ruin your day. With Kangaroo's protection plans and easy claim process, you can get back on your feet quick!
Did You Know?
Porch pirates often knock first to see if anyone’s home — then grab packages when there’s no answer.
A smart doorbell with two-way talk or motion detection can help you interrupt the theft before it happens.
FAQs About Package Theft
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Check tracking, ask neighbors, review footage, and file a report with Amazon. They often issue a refund or replacement.
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Only insured USPS packages are eligible for reimbursement. Contact USPS and the seller for assistance.
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Yes, many credit cards offer purchase protection. File a claim with proof of purchase and a police report.
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Use cameras, lockboxes, smart delivery notifications, and consider a Kangaroo security plan for added protection and reimbursement.
Final Thoughts
Getting a package stolen is frustrating — but you’re not powerless. Take immediate steps to report it, protect your future deliveries, and consider coverage that actually pays you back when things go wrong.
Protect your deliveries and your peace of mind — explore Kangaroo’s smart security plans today.
