Amazon Package Stolen? Here's What to Do

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The sinking feeling of realizing your eagerly awaited Amazon package has vanished from your doorstep is all too familiar. Unfortunately, "porch pirates" are an increasingly common problem. Whether your Amazon order was fulfilled by Amazon themselves, a third-party seller, or shipped via Amazon Logistics, USPS, or FedEx, package theft is a frustrating reality. However, there are steps you can take to address the situation and hopefully recover your stolen goods.

1. Verify the Theft

Before you sound the alarm, let's make sure your package is genuinely missing:

Track Your Package: Double-check the tracking information on your Amazon account. Confirm that the package shows as "delivered" and that the ship address is correct.
Check with Neighbors: A friendly neighbor might have taken your package in for safekeeping.
Look for Hidden Spots: Sometimes packages end up in unexpected places around your doorstep or mailbox.
Amazon Locker: If you opted for Amazon Locker delivery, ensure you have the correct pickup code and location.

2. Report the Theft

If you're certain your Amazon package has been stolen, take action:

Contact Amazon Customer Service:

Log in to Your Amazon Account: Visit the Amazon website and sign in to your account.
Navigate to "Your Orders": Find the order containing the stolen package.
Click on "Problem with Order": Select the option related to the stolen package (e.g., "Where's My Package?", "Package Didn't Arrive", or a similar option).
Select "Track Package": This will show you the latest tracking information and delivery status.
Choose "Report Stolen Package": If the package shows as delivered but you didn't receive it, select this option.
Provide Details: Fill out the form with information about the missing package, including the estimated delivery date, shipping address, and any other relevant details.
Submit the Report: Once you've filled out the form, submit it to Amazon.
Await Response: Amazon will review your report and typically get back to you within a few business days. They may issue a refund or replacement, especially if the item was fulfilled by Amazon.

File a Police Report: Contact your local police department to file a police report. Provide all relevant information about the theft, including the tracking number, estimated delivery time, description of the stolen item, and any evidence you might have, such as footage from a security camera or doorbell camera.

Contact the Shipping Carrier: If your package was shipped via USPS or FedEx, you can also file a claim with them. Visit their respective websites or contact their customer service departments to initiate the claims process.

Important Note: It's always best to report the theft to both Amazon and the relevant authorities. This increases your chances of recovering your stolen item or receiving compensation.

3. Prevent Future Package Theft with Kangaroo Home Security

Learn more

Don't let porch pirates ruin the convenience of online shopping. Safeguard your deliveries and gain peace of mind with Kangaroo Home Security. Our user-friendly and budget-friendly security systems provide 24/7 protection for your home and your precious Amazon packages.

Kangaroo Cam Protect Plan

Price: $1.99/month (Billed at $23.88/Year)
Features:
- Indoor/outdoor motion-activated camera to capture any suspicious activity
- 14 days of video history to review past events
- $250 Theft + Damage Reimbursement: If something does get stolen or damaged, Kangaroo's got you covered. Make your claim right in the app and get paid back fast. (Up to 2 claims per year, up to $125 per claim)
- Optional 24/7 professional monitoring for added security (additional cost)

Kangaroo Complete Protect Plan

Price: $8.25/Month (Billed at $99/Year)
Features:
- All the features of the Cam Protect Plan
- $1000 Theft + Damage Reimbursement: Get reimbursed if something is stolen or damaged due to fire, water, or smoke. (Up to 2 claims per year, up to $500 per claim)
- 24/7 Professional Monitoring: A team of professionals is ready to support you in an emergency and contact first responders on your behalf.
- Homeowners Insurance Discount: Kangaroo will help you get a discount on your homeowners insurance (up to 20%).

Theft and Damage Reimbursement

Here's what some of our happy customers have to say:

"We had burglars arrested! ... The kangaroo alarm notification woke us up. We looked at our security cameras and saw the burglars. We called the police and they responded quickly and arrested the individuals." - Kingsman, Verified Amazon Customer
"This is very easy and smart product to use... I use it at apartments complex catching squatters already got 4 charge with breaking and entering LOL." - Zigi, Amazon Verified Purchase
"Inexpensive and works. ... The Kangaroo motion detectors let us monitor the inside of our house without having to use cameras. A friend of ours entered our house while we were away. My wife and I both received alerts on our phones, and a minute later our alarms went off." - Dan Davison, Amazon Verified Purchase
"Super Slick Design and a Breeze to Use -- Highly Recommended!" - Todd S., Amazon Verified Purchase

With Kangaroo's smart security solutions, you'll receive real-time alerts on your smartphone whenever motion is detected. You can also access live video footage to see what's happening at your doorstep, even when you're away.

4. Additional Tips for Safe Deliveries

Signature Required: For high-value purchases, request a signature upon delivery.
Install a Security Camera: A visible security camera can act as a powerful deterrent to would-be thieves.
Use Amazon Locker: Opt for delivery to an Amazon Locker for secure package pickup at your convenience.
Consider Package Insurance: Purchase additional insurance for expensive or irreplaceable items.
Talk to Your Neighbors: Ask trusted neighbors to keep an eye out for your packages or accept deliveries on your behalf if you're not home.
Schedule Deliveries: If possible, schedule deliveries for times when you'll be home to receive them.

How to Catch a Package Thief

Want to identify the culprit stealing your packages? Here's how:

Invest in a good security camera: Capture clear footage with motion detection and cloud storage.
Set a bait package: Use a sturdy box with a hidden GPS tracker inside. Place it visibly within camera range and alert authorities if stolen.
Work with your community: Join a neighborhood watch, share information on social media, and report suspicious activity.
Consider a deterrent: A glitter bomb or loud alarm can startle a thief (use with caution and awareness of local laws).

Important: Prioritize your safety and avoid direct confrontation. Provide evidence to law enforcement.

Frequently Asked Questions

What happens if my Amazon package is stolen?
If you’ve confirmed that your Amazon package was stolen, you can report it through Amazon’s “Your Orders” section, contact the carrier, and file a police report. Amazon may provide a refund or replacement if they fulfilled the order directly.

Does Amazon refund stolen packages?
In most cases, Amazon will issue a refund or replacement for stolen packages that were fulfilled by Amazon. Policies may vary for third-party sellers.

How do I contact Amazon about a missing package?
Go to “Your Orders” in your Amazon account, locate the order, and select “Problem with Order” to report the issue.

How can I prevent future package theft?
Consider using a security system like Kangaroo, scheduling deliveries for when you’re home, or opting for Amazon Locker to keep your packages secure.

Conclusion: Don't Let Porch Pirates Win

Package theft is a frustrating problem, but it doesn't have to ruin your online shopping experience. By taking proactive steps and utilizing tools like Kangaroo Home Security, you can protect your deliveries and enjoy the convenience of Amazon Prime and other online retailers without worry. Remember, if your Amazon package does get stolen, don't hesitate to contact Amazon customer service and file a police report.