Theft & Damage Protection Plans Beyond the Camera

Written By Kangaroo

Kangaroo security cameras are your eyes and ears at home, but what happens when the unexpected strikes? Kangaroo's Cam Protect and Complete Protect plans extend your security net beyond just surveillance, offering valuable reimbursement for theft and damage.

Peace of Mind with Kangaroo Protection

Kangaroo offers two protection plans, Cam Protect and Complete Protect, that can help you recover from unexpected events. These plans go beyond the standard manufacturer's warranty, which typically covers defects for a limited time but often excludes accidental damage or wear and tear.

Here's how Kangaroo Protection can benefit you:

  • Reimbursement for Covered Events: If your covered Kangaroo device is stolen or damaged due to an insured event (details vary by plan), you may be eligible for reimbursement to repair or replace the device.

  • Extended Coverage: Kangaroo Protection plans may extend coverage beyond the manufacturer's warranty period, giving you peace of mind for longer.

  • Wider Coverage Options: Compared to a manufacturer's warranty, Kangaroo Protection plans may cover a broader range of incidents, including accidental damage, power surges, and even normal wear and tear (depending on the specific plan).

Making the Choice:

  • Consider Your Needs: If you're comfortable with the manufacturer's warranty and rarely have accidents, it might suffice. But, if you want broader coverage or worry about accidental damage, a Kangaroo plan or similar service might be a good fit.

  • Compare Costs: Manufacturer warranties are typically free, while Kangaroo plans and competitor options come with an annual or monthly fee. Weigh the cost against the potential repair expenses you might avoid.

  • Read the Fine Print: Before purchasing any protection plan, thoroughly review the coverage details, exclusions, deductibles (if applicable), and the claims process. Don't be afraid to shop around and compare plans from Kangaroo, Asurion, Upsie, or even retailer options like Walmart's protection plan.

Fast and Hassle-Free Claims:

Experience a smooth claims process. File your claim within 5 days directly through the Kangaroo app. Our team aims to respond within 48 hours, and if approved, you'll receive reimbursement in as little as 72 hours.

Choose Your Coverage Level:

  • Cam Protect: Ideal for casual online shoppers and everyday situations. This plan offers $250 of annual coverage, with up to $125 reimbursed per claim for stolen packages, break-ins, or leaks captured by your Kangaroo camera.

  • Complete Protect: For those who want comprehensive protection, this plan provides $1000 of annual coverage. Submit up to two claims per year, with a maximum of $500 reimbursed per claim.

What's Covered?

Theft

Kangaroo has your back (literally) when it comes to stolen packages. If a package disappears and your Kangaroo doorbell and camera captured the culprit, you'll be reimbursed.

Water Damage

Unexpected leaks can be costly. Complete peace of mind knowing your Kangaroo Water + Climate Sensor can detect leaks originating inside your home, and with Complete Protect, you'll be reimbursed for the damage.

Break-in Damage

Unfortunately, break-ins happen. If a break-in occurs in an area monitored by Kangaroo Doorbell Camera, Indoor + Outdoor Cam, or Motion + Entry Sensor (Police report required), Complete Protect can help ease the financial burden of repairs.

Smoke & Fire Damage (Complete Protect only)

Fires are devastating. If your home experiences a fire and a Kangaroo Siren + Keypad was monitoring the area, you can receive reimbursement for damage caused directly by the fire or smoke (with Complete Protect).

Important Considerations:

  • Kangaroo coverage complements your existing renters or homeowners insurance. It acts as a safety net, helping cover deductibles or incidents that fall below your deductible threshold.

  • Filing a Kangaroo claim won't affect your insurance premiums.

  • For coverage to apply, your Kangaroo security products must be active and armed at the time of the incident.

  • Additional verification might be required to ensure claim validity.

Kangaroo Coverage: More Than Just Security

Cam Protect and Complete Protect offer valuable benefits that go beyond the basic functionality of Kangaroo security cameras.

  • Theft and Damage Reimbursement: Gain financial assistance for covered incidents, providing peace of mind knowing you're not facing the financial burden alone.

  • Fast and Easy Claims Process: The user-friendly Kangaroo app streamlines the claims process, making it quick and easy to file and resolve claims.

  • Enhanced Security & Peace of Mind: Enjoy a heightened sense of security knowing you have an extra layer of protection beyond just surveillance.

Real-Life Examples: How Kangaroo Helps Prevent Mail and Package Theft

These examples highlight how Kangaroo's security solutions can help deter and even prevent mail and package theft.

Sherry: "My neighbor reached around the porch divider and stole my package. Using an I/O Cam at a higher vantage point plus the siren would have prevented the theft."

Lynn: "Vandalism was caught on camera but was too late to notice it. An I/O cam would be perfect in this case, a good view of the area would allow notification to go off and the siren will deter them from continuing."

Kim: "Person came onto my porch, stole my package, slowly, avoiding the camera. Using a two-way talk would be good or a siren from an I/O Cam."

Get Started Today!

Visit the Kangaroo website's pricing page to explore Cam Protect and Complete Protect plans in detail and find the perfect fit for your needs. Need to file a claim now? The Kangaroo app makes it simple.

Q&A: Navigating Appliance Warranties and Protection Plans

Your Question Answered!

  • It depends on your specific home warranty plan. Most home warranty companies (like American Home Shield, Choice Home Warranty, or Liberty Home Guard) cover major household appliances (refrigerators, ovens, dishwashers, etc.) in their base plans. However, it's always best to check the fine print of your plan to confirm covered appliances and specific details.

  • Here are some tips for choosing a home warranty company:

    • Coverage: Compare what different companies cover (appliances, plumbing, electrical, etc.) and any exclusions listed.

    • Cost: Consider monthly or annual fees, service call fees (if applicable), and coverage limits.

    • Customer Reviews: Read online reviews and see what other customers say about the company's responsiveness, claim process, and customer service.

    • Availability: Ensure the company operates in your area and has a network of qualified repair technicians readily available.

  • Several reputable home warranty companies are available, each with its strengths:

    • American Home Shield: A well-established company with comprehensive coverage options.

    • Choice Home Warranty: Known for affordable plans and a user-friendly online platform.

    • Liberty Home Guard: Offers add-on coverage for specific needs like pool systems or septic tanks.

    • Select Home Warranty: Provides good value for basic coverage, especially for newer homes.

  • No, they differ significantly:

    • Home Warranty: Covers repairs or replacements of major home systems and appliances (depending on the plan) for a monthly or annual fee.

    • Extended Appliance Warranty: An optional add-on purchased with a specific appliance, typically covering that specific appliance for a set period beyond the manufacturer's warranty.

  • Home warranties can still be valuable, even for DIY enthusiasts. Here's why:

    • Convenience: Having a home warranty saves you the hassle of finding and scheduling qualified repair technicians.

    • Expertise: For complex repairs, a home warranty company will send licensed professionals to ensure the job is done right.

    • Parts Coverage: Some plans cover the cost of replacement parts, which can be expensive.

  • If your claim is denied, review the denial reason carefully and compare it to your plan's coverage details. If you believe the denial is incorrect, you can typically appeal the decision by contacting the home warranty company directly.

  • This depends on your specific plan and the age of your AC unit.

    • Age Limits: Some plans have age limitations on covered appliances. If your AC unit falls outside the covered age range, repairs might not be covered.

    • Pre-Existing Conditions: Existing issues with your AC unit before you purchased the warranty might not be covered.

    Pro Tip: Regularly maintain your appliances according to manufacturer recommendations. Documentation of this maintenance can help with future claims.

  • Be mindful of these potential hidden fees:

    • Service Call Fee: Some plans have a service call fee you'll pay each time a technician visits your home, regardless of repairs needed.

    • Coverage Limits: Plans might have limits on how much they'll cover for a single repair or replacement.

    • Renewal Price Increases: Be aware that renewal rates for your home warranty plan might increase after the initial term.

    Always thoroughly read the plan details and ask the company questions before signing up.

  • Generally, no. Home warranty companies maintain networks of pre-approved technicians. Using a non-approved technician might void your coverage or require upfront payment with potential reimbursement hassles later.

  • There's no one-size-fits-all answer. Consider these factors:

    • Budget: Can you comfortably absorb the cost of unexpected repairs?

    • DIY Skills: Are you comfortable fixing minor issues yourself?

    • Appliance Age: Older appliances are more prone to breakdowns.

    • Peace of Mind: Do you value the convenience and predictability of a home warranty?

  • Some home warranty companies offer short-term plans perfect for this scenario. These plans typically cover a few months and can ease buyer concerns about potential appliance breakdowns during the initial ownership period. Here are some companies to consider, including those that might operate in your area:

    • Major National Providers:

      • American Home Shield (AHS)

      • Choice Home Warranty

      • Liberty Home Guard

      • Select Home Warranty

    • Retailer-Backed Options:

      • Lowe's Home Warranty (powered by American Home Shield)

      • Home Depot Extended Service Plans (may partner with various providers)

    • Alternative Warranty Companies:

      • Asurion

      • Upsie

      • Allstate Appliance Protection (offered through Allstate insurance)

  • Here are a few options to consider for your power tool:

    • Manufacturer Repair: Check if the manufacturer offers out-of-warranty repairs. While there might be a service fee, it could be cheaper than replacing the entire tool.

    • Extended Warranty: Some retailers like Home Depot or Lowe's sell extended warranty or protection plans at the time of purchase that might cover repairs beyond the manufacturer's warranty. However, these plans typically don't cover power tools unless you specifically purchased a plan designed for appliances or tools.

    • Third-Party Repair Shops: Many independent shops specialize in repairing power tools. This route can be cost-effective, but getting quotes beforehand is recommended.

    • AppleCare (if applicable): AppleCare+ covers Apple-branded electronic tools like some high-end Dremel rotary tools, but it wouldn't apply to most typical power tool brands.

  • Here are the difference:

    • Manufacturer Warranty: This comes standard with most major appliances (refrigerators, washing machines, etc.) you purchase. It typically covers defects in materials or workmanship for a set period (usually 1 year). However, it often excludes coverage for accidental damage, power surges, or malfunctions after the warranty expires.

    • Extended Protection Plans: These plans, similar to those offered by Asurion, Best Buy’s Geek Squad, or Upsie, may extend warranty coverage beyond the manufacturer’s limitations. They can cover a wider range of appliances (including small appliances and outdoor power equipment) and offer protection against accidental damage, power surges, and normal wear and tear (depending on the specific plan).

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