5 Steps to Handle Your Fedex Missing Package Situation

FedEx Missing Package Protocol: When a package vanishes, FedEx activates their Missing Package Protocol. This involves investigating the last scan location, contacting the driver, and potentially rerouting the package if located. Additionally, FedEx constantly refines its sorting and security procedures to minimize losses.

Claiming FedEx Missing Packages: Customers who suspect a missing package should first double-check with neighbors and the delivery location. If the package remains elusive, the next step is to file a claim online using the tracking number and proof of non-delivery. There's a 60-day window for domestic claims and a tighter 21-day window for international ones. FedEx customer service can also assist with filing claims and provide updates on the investigation status.

Impact of FedEx Losing Packages: The reasons behind missing packages can vary, from human error to theft. This not only impacts customer satisfaction but also carries financial and reputational costs for FedEx. Customers face delays, potential product replacements, and the hassle of the claim process.