Stolen Amazon Package? Learn What to Do for a Resolution
If you’ve ever experienced the frustration of a missing Amazon package, you're not alone. Porch pirates—thieves who steal deliveries right from your doorstep—are becoming increasingly common. While it’s a frustrating and disappointing situation, there are steps you can take to resolve it and possibly recover your stolen goods. In this guide, we’ll walk you through the process, from tracking your package to reporting the theft, and tips for preventing future incidents.
Package Theft by the Numbers
Package theft continues to be a growing problem, with 4 in 10 victims experiencing multiple thefts within the past year. 71% of stolen packages were valued at $100 or less. Using $50 as an average loss per incident, this translates to an estimated $6 billion in total losses. What’s more, theft in 2023 increased by 5% compared to 2022, underscoring the trend. Notably, over half of all stolen packages were delivered by Amazon, making it the most common target for porch pirates.
Understanding the Situation
Before jumping to conclusions, it’s important to confirm whether your Amazon package was truly stolen or just misplaced. Start by verifying the delivery details.
Confirming the Package Was Delivered
Check Tracking Details and Delivery Confirmation
Log into your Amazon account and check the order’s tracking information. Ensure the package was marked as “delivered” and note the exact delivery time and location.Ask Neighbors
Sometimes, delivery drivers leave packages with neighbors for safekeeping. Check with those nearby to see if anyone received it on your behalf. It’s also possible that the package was placed in an unexpected location, such as a side entrance or behind a plant.
What Do I Do if My Amazon Package is Stolen?
If your Amazon package was stolen, follow these steps to resolve the issue:
Confirm Delivery
First, double-check that the package was delivered. Log into your Amazon account, view your order details, and confirm the package’s status. Check the shipping address to ensure accuracy, and see if the package was marked as “delivered” but arrived at a neighbor’s home by mistake.Contact Amazon Customer Service
If the package was marked as delivered but is missing, contact Amazon customer service immediately. Amazon has a process for handling stolen packages, especially for items fulfilled by Amazon. You can request a replacement or a refund for the stolen item.Consider a Police Report
In cases of high-value items, you might consider filing a police report to document the theft. This step may be necessary if you’re filing an insurance claim or if Amazon customer service requests it for stolen items.Prevent Future Theft
To avoid becoming a victim of porch pirates again, consider using an Amazon Locker for future deliveries or request shipments to be held at your local post office or a FedEx location. You can also instruct Amazon to deliver packages to a more secure location.
Taking quick action after your package is stolen increases your chances of getting a resolution, whether it’s a refund, replacement, or help from Amazon customer service.
Does Amazon Refund or Replace?
Yes, Amazon typically offers both refunds and replacements for stolen packages, depending on the circumstances. Here’s how the process works:
Contact Amazon Customer Service
If your Amazon package is stolen, the first step is to contact Amazon customer service. You can do this through your Amazon account. Report the issue and provide details about the item, including the order number and tracking information.Request a Refund or Replacement
Amazon’s policy usually covers refunds or replacements for packages that are marked as delivered but are missing. If the package stolen was fulfilled by Amazon, they are more likely to process your request quickly. You can choose to either get a refund or request a replacement for the stolen item.Check with the Seller
If the item was sold by a third-party seller and not fulfilled by Amazon, you may need to contact the seller directly. The seller will review the situation and can offer a resolution, which may include a refund or replacement.File a Claim with the Carrier
If your Amazon package was shipped via USPS, FedEx, or another shipping carrier, you might also need to file a claim with them. Amazon may assist with this process if the shipment was handled by one of their partners.Document the Theft
If necessary, you might be asked to provide documentation, such as a police report or proof that the package was not received, to complete the claim process.
By promptly contacting Amazon customer service and providing the necessary information, you can usually resolve issues related to stolen packages and receive either a refund or a replacement.
Top 5 Package Theft Safety Tips
Utilize Secure Delivery Locations
Opt for delivery to a secure location such as an Amazon Locker, a UPS Access Point, or a FedEx location. These services allow you to pick up your package from a secure spot rather than leaving it on your doorstep.Install a Video Doorbell or Security Camera
Equip your home with a video doorbell or security camera to monitor your front porch and delivery area. Devices like Kangaroo’s Video Doorbell provide real-time alerts and video footage, helping to deter thieves and capture evidence if a package is stolen.Schedule Deliveries for When You're Home
Whenever possible, arrange for your packages to be delivered at times when you’re home. Alternatively, you can request delivery windows or specific times that align with your availability to reduce the chance of packages sitting unattended.Request Signature Confirmation
Choose options that require a signature upon delivery. This ensures that packages are handed directly to you or someone you designate, reducing the risk of theft from your doorstep.Ask Neighbors for Help
Develop a relationship with your neighbors and ask them to keep an eye out for your deliveries. You can also request that your delivery driver leave packages with a trusted neighbor or in a less conspicuous location, such as a side door or hidden area.
Kangaroo Home Security: Protecting Your Packages and More
Kangaroo Home Security offers a range of solutions designed to enhance your home’s security and provide peace of mind, especially when it comes to protecting your packages from theft. Here’s how Kangaroo can help:
Comprehensive Monitoring
Kangaroo’s smart home security systems include indoor + outdoor cameras and video doorbells that allow you to monitor your front porch and delivery areas in real-time. With features like motion detection and high-definition video, you can keep an eye on your packages and deter porch pirates from targeting your home.Easy Installation
Kangaroo’s devices are designed for easy installation, making it simple to set up cameras and sensors without the need for professional help. Whether you’re using a Kangaroo Video Doorbell or an outdoor camera, you can have your security system up and running quickly to start protecting your deliveries.Real-Time Alerts
Receive instant notifications on your smartphone whenever motion is detected or when someone approaches your front door. Kangaroo’s system integrates seamlessly with your mobile device, so you can take immediate action if you notice any suspicious activity around your packages.Integration with Insurance Discounts
By installing Kangaroo Home Security devices, you might qualify for discounts on your home insurance. Many insurers offer reduced premiums for homes equipped with advanced security systems, making Kangaroo a cost-effective choice for both security and savings.Customer Support and Warranty
Kangaroo provides responsive customer support and a comprehensive warranty for its products. If you encounter any issues or need assistance with your security system, their support team is available to help ensure your home remains protected.Prevention and Response
With Kangaroo’s security features, you can not only help prevent theft but also respond effectively if a package does go missing. Having clear video footage and alerts can assist in resolving disputes with carriers or filing claims for stolen items.
Kangaroo Home Security combines advanced technology with user-friendly features to help protect your home and your packages from theft, offering both proactive measures and support when you need it most.
Kangaroo Protection Plans: Comprehensive Coverage for Your Security Needs
Kangaroo offers two distinct protection plans to ensure your home security is both robust and reliable, tailored to meet different needs and preferences.
Camera Protect Plan
The Camera Protect Plan is designed to provide essential features for safeguarding your home. It includes:30-Day Cloud Storage: Benefit from 30 days of cloud storage for recorded video footage, allowing you to review and save crucial events. This feature ensures you have access to past recordings to verify incidents or provide evidence if needed.
$250 Theft + Damage Reimbursement: This plan offers $250 in reimbursement for theft and damage, providing extra reassurance in case of unexpected events.
Complete Protect Plan
For those seeking even more comprehensive protection, the Complete Protect Plan enhances the Camera Protect Plan’s benefits with additional features:Professional Monitoring: Connects you to a 24/7 security team who are ready to alert authorities in case of emergencies. This professional monitoring ensures that your home is constantly overseen by a team of experts.
$1000 Theft + Damage Reimbursement: Enjoy increased coverage with $1000 in reimbursement for theft and damage. This higher reimbursement amount offers greater financial protection and peace of mind.
How Kangaroo's Security Devices Impact Package Theft Incidents
This data indicates that Kangaroo’s security devices have been effective in decreasing the frequency of package theft incidents reported by our customers over the years. The continuous improvement suggests that investing in Kangaroo’s video doorbell cameras and motion sensors can significantly enhance your home’s protection against theft.
Kangaroo's Real Reviews and Experiences
From enhanced peace of mind to effective monitoring of deliveries and unexpected visitors, these testimonials provide valuable insights into the impact of Kangaroo’s products. Discover how users are reacting to their Kangaroo Home Security devices and what makes them a popular choice for safeguarding homes.
"Incredibly Useful for Delivery and Security"
"This has been incredibly useful for monitoring takeout deliveries and keeping an eye out for strangers at my door. Highly recommended!"
— Lam, Chewy Customer Review
"Peace of Mind"
"It’s great to know I can always check who’s at my door. So convenient and reassuring!"
— Junie, Chewy Customer Review
"Perfect Equipment"
"The equipment works perfectly. My family and I feel much safer now. Thank you!"
— Clary, Chewy Customer Review
"Love This Video Doorbell & Camera!"
"I absolutely love this camera! I can now see and hear everything happening outside, and even communicate with visitors. I plan to buy another one for my back door soon and might get one for the side of my home as well."
— MelindaV, BestBuy Verified Purchase
"Highly Recommend!"
"I love it! The setup was easy, and it alerts me immediately when something enters the zone. Definitely worth it!"
— KimberlyW, BestBuy Verified Purchase
"The Best Yet!"
"Installation was seamless. Having Kangaroo’s security has made life a lot easier. I’ve invested in various home protection devices, but this one has truly been worth the money."
— Akin, BestBuy Verified Purchase
From using secure delivery locations and installing effective monitoring devices to scheduling deliveries and engaging with your neighbors, these strategies can help safeguard your packages and reduce the risk of theft. Kangaroo Home Security offers robust solutions to assist in protecting your deliveries, ensuring that you have both preventive and responsive measures at your disposal. By implementing these safety tips and leveraging advanced security technology, you can enjoy greater confidence in the security of your home and packages. Stay vigilant, stay secure, and make the most of the resources available to keep your deliveries safe.
