Kangaroo Doubters Turned Believers: How We Won Over Skeptics

When we first launched Kangaroo, we knew we were disrupting the home security industry. Our affordable, DIY approach was a stark contrast to the traditional model of expensive, professional installations and long-term contracts. Naturally, this sparked skepticism. Some questioned the effectiveness of a DIY system, others were wary of the lower price point, and many were simply unfamiliar with our brand.

However, as more and more people tried Kangaroo, they realized we were onto something. Our user-friendly system, combined with our commitment to quality and customer support, quickly turned skeptics into believers. We're proud to share the stories of how we've won over doubters and become their trusted home security partner.

The Numbers Don't Lie: Kangaroo's Meteoric Rise

But as time went on, and more and more people experienced the Kangaroo difference, the tide began to turn. Skeptics became believers, and our community of "Roo Crew" members grew exponentially.

Did you know that we started with just a few thousand users in 2018? By 2022, that number had skyrocketed to over half a million! That's a testament to the trust our customers place in us and the effectiveness of our innovative approach to home security.

Addressing the Doubts: How Kangaroo Overcomes Skepticism

We understand that choosing a home security system is a big decision, and it's natural to have questions or doubts. Here's how we've addressed some of the most common concerns:

The DIY Dilemma:
One of the most common doubts people had about Kangaroo was its DIY nature. Many believed that a professional installation was essential for a secure and reliable system. However, our customers quickly discovered that Kangaroo's simple setup process and intuitive app guidance made it easy for anyone to install and customize their own security system, regardless of their technical skills.
In fact, many reviewers raved about how easy it was to get started with Kangaroo. As one Amazon customer put it, "It's very simple and easy to use. I have been able to show multiple people how to use it with various levels of technological knowledge without issue."
The Price Paradox:
Another point of skepticism was our pricing. Could a security system that was so much more affordable than traditional options really be effective? The answer is a resounding yes. We've proven that you don't have to break the bank to protect your home.
Our customers have been pleasantly surprised by the quality and performance of our devices, even those who were initially drawn in by the lower price point. As one reviewer shared, "I was a bit hesitant with how cheap this all was, but I have experienced nothing but amazing customer service and a good video camera!"
The Trust Factor:
For those unfamiliar with Kangaroo, there was an understandable hesitation. After all, trust is essential when it comes to something as important as home security. We've worked hard to build that trust through transparency, open communication, and a strong focus on customer support.
Our online community, the Kangaroo GuROOs, has also played a significant role in fostering trust and confidence. Here, customers can share their experiences, ask questions, and get support from both fellow users and Kangaroo experts.

Remember our original ads for the motion sensor?

The Kangaroo Difference: Testimonials from Happy Customers

Don't just take our word for it. Here's what some of our converted skeptics have to say:

I was a bit hesitant with how cheap this all was, but I have experienced nothing but amazing customer service and a good video camrea! It's not like a thousand dollar set up, but it's a huge upgrade from the previous camrea I had, which was way more expensive. It's also very simple and easy to use. I have been able to show multiple people how to use it with various levels of technological knowledge without issue. Will certainly be investing in a few more in the future. Great buy. - Holly, Feb 2022, PlayStore Review

Amazing Kangaroo snippets! Don’t miss a thing!
This product was well worth my contemplating purchase and now a peace of mind. I had to but another. And more than likely another. Thank u Amazon for carrying this amazing little gem. I’m very very satisfied.- Amazon Customer, Jun 2021, Verified Purchase

Excellent SYSTEM

I usually don't'write reviews, but in the case I want to congratulate the brand for this excellent product. I can't imagine it could be easier to set a complete system in minutes, everything works like a charm, connects in seconds, works perfectly and LOOKS NICE! ... even the boxes, the packages, instructions and every little detail is awesome. Do not hesitate to buy this system. I've been an ADT client for years, the very few times alarm was activated, all they did was to give me a call; very expensive service for that. NOW this system does that for free, when alarm is activated I get a message on my phone, pretty much what ADT was doing. So happy so finally finished paying monthly. - Galindo E, Apr 2020, Amazon Verified Purchase

Exactly what I wanted for my cats

After much research I decided to buy this so that I would know when my indoor/outdoor cats are at my apartment door. They are so smart that one of them was literally going to a neighbors door who petsits for me to have him come knock on my door to let him in cause I wouldn't know he was at the door. I put it really low on the door so that the cats trigger it. It's working great! I also wanted a gps tracker for the one who roams a little too much, so I got a Jiobit. The combination of the two has made my life SOOO much easier! - Velari, Jul 2021, Amazon Verified Purchase

From Doubt to Devotion: The Kangaroo Journey

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Explore Kangaroo Products

Our journey from a disruptive newcomer to a trusted home security provider is a testament to the power of innovation, affordability, and a commitment to putting our customers first. We're proud to have turned skeptics into believers, one home at a time.

Whether you're a long-time Kangaroo fan or a curious newcomer, we invite you to join our growing community and experience the difference that simple, smart, and effective home security can make.

Kangaroo Home Security FAQs

Your Complete Guide

Getting Started & Setup

Q: What makes Kangaroo Home Security different from other systems, like Ring Alarm? A: Kangaroo is designed for simplicity and affordability. Our DIY home security system is easy to install and doesn't require professional help. You can start with a basic Starter Kit and customize it with additional sensors, doorbell camera. motion detectors, outdoor cameras, and even a video doorbell. Plus, there are no contracts or hidden fees.
Q: What comes in a Kangaroo Starter Kit? A: Our Starter Kits typically include a Siren + Keypad (which acts as the hub), a motion sensor, a door/window sensor, and two tags. Additional devices like the Doorbell Camera or Indoor + Outdoor Camera can be purchased separately.
Q: How do I install my Kangaroo devices? A: Installation is a breeze! Most devices like the doorbell camera uses adhesive backing or screws for mounting. The app (Android, iOS) will guide you through each step, usually taking just a few minutes per device.
Q: Do I need a Wi-Fi connection for Kangaroo to work? A: Yes, Wi-Fi is required for most features, including remote access, notifications, and smart home integration. However, our motion sensor and entry sensor can still function without Wi-Fi by sounding a chime alert if triggered.
Q: Does the Kangaroo security app cost money? A: The Kangaroo Security app is free to download and use. It's your central hub for controlling and monitoring your system.

Features & Functionality

Q: What are the different Kangaroo devices? A: We offer various devices, including:
Kangaroo Doorbell Camera + Chime: See visitors at your door,even when you're not home.
Video Doorbell: Same as the kangaroo doorbell camera, but with added video recording capabilities and two-way talk.
Indoor + Outdoor Camera: Monitor your property inside and out with high-quality video. Water + Climate Sensor: Detect water leaks and extreme temperatures.
Siren + Keypad: Sound an alarm, arm/disarm your system, and access a panic button. You can also arm and disarm your system via alexa and google.
Motion Sensor: Detect movement in specific areas and trigger alerts.
Door/Window Sensor: Alert you when doors or windows are opened or closed.
Q: How does Kangaroo's motion sensor work? A: Our motion sensors use passive infrared (PIR) technology to detect heat signatures and changes in the environment, triggering an alert if motion is detected.
Q: Does Kangaroo Security Record? A: Yes, Kangaroo cameras and doorbells can record video clips when motion is detected. The free plan offers 24 hours of rolling cloud storage, while Cam Protect and Complete Protect plans offer extended storage for up to 30 days.
Q: Are Kangaroo Cameras Good? A: Kangaroo cameras are easy to use and affordable, with decent image quality and essential features like motion detection and night vision. They are perfect for basic home security needs.
Q: What happens if my Kangaroo alarm is triggered? A: You'll receive an instant notification on your phone and can view live footage, sound the siren, or contact authorities. With Complete Protect, our professional monitoring team is also alerted.
Q: Can I customize alerts and notifications? A: Yes, the app lets you customize alert types and how you receive them (push notifications, emails, or both).
Q: Does Kangaroo work with Amazon Alexa or Google Assistant? A: Yes! You can arm/disarm your system, check device status, and even view live feeds using voice commands with Alexa or Google Assistant.

Subscriptions & Monitoring

Q: Is there a subscription (protection plan) required for Kangaroo? A: No, you can use Kangaroo without a subscription. The free plan offers basic app-based security and self-monitoring. However, Cam Protect and Complete Protect plans provide additional features like extended cloud storage, 24/7 professional monitoring, and theft/damage reimbursement.
Q: Can I get a discount on my insurance with Kangaroo? A: Yes, many insurance companies offer discounts for homeowners with a security system. Check with your provider.
Q: What's the battery life of Kangaroo devices? A: Most devices use AA batteries, lasting 1-2 years. You'll receive notifications when they need replacing.
Q: What if I need help with my Kangaroo system? A: We offer customer support via phone, chat, In-App and email.
Q: Does Kangaroo offer any protection plans for my porch and packages?
A: Yes! In addition to our Complete Protect plan, which covers your entire Kangaroo system, we also offer a Porch Protection Plan specifically designed to safeguard your porch and packages. This plan includes:
- Package Theft Reimbursement: Get reimbursed for up to $300 in stolen packages per year.
- Extended Cloud Storage: Store video clips from your Doorbell Camera or Outdoor Camera for a full year, so you can review footage and track deliveries.
The Porch Protection Plan is a great way to add an extra layer of security and peace of mind, especially if you receive frequent deliveries or live in an area with a high risk of package theft. It's also a fantastic way to maximize your potential insurance discount, as many providers offer additional savings for homes with porch protection.

Key Takeaway:

Kangaroo's success in converting skeptics to believers demonstrates the power of a simple, affordable, and effective DIY home security solution. By listening to customer feedback and continuously improving our products and services, we've built a trusted brand that empowers people to protect their homes and loved ones with confidence.